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Customer Service

Expert assistance in installation, training, commissioning and maintenance

Our Customer Service is your primary communication channel for all Flowrence-related inquiries, ensuring each request is handled with utmost importance. Every customer and application have unique needs, and we stay in touch even after the warranty period to offer highly customized services.

How we work

From precise installation to extensive training and reliable maintenance, our technical service experts take care of every aspect of your Flowrence system to ensure its optimal performance. Our team is available via email, phone, or remote connection to assist with troubleshooting, corrective or preventive maintenance, and warranty issues. We send part replacements and instruct you on how to replace them. If necessary, one of our field service engineers will come on-site to assist you. Our goal is to help you achieve maximum performance through preventive maintenance.

Customer Service Offerings

We provide comprehensive support and services to ensure optimal performance of your catalyst testing platform including customized maintenance and support, essential parts, software updates, training, and technology upgrades to enhance system performance.

The advantages of our Customer Service

Whether you have purchased or work with Flowrence, we understand the importance of providing comprehensive support throughout your workflow.

Personalized Support

Continuous support tailored to your specific needs, even after the warranty period

Efficiency and Performance

Focus on maximizing system performance and minimizing downtime

Team of Experts

Access to a team of experienced experts for all Flowrence-related questions and issues

Comprehensive Training

On-site training to enhance operator knowledge and experience

Continuous Improvement

Committed to enhancing our products and services based on customer feedback

Guaranteed Quality

We adhere to the highest quality standards ensuring you receive reliable solutions

Meet our Customer Service Manager

Wilfred Bergveld

My team and I are super excited to welcome you! We’re all about making sure you get personalized, top-notch support that fits your unique needs, even after the warranty period. We’re here to help you get the best performance out of your Flowrence system! You can always contact us:

+31 (0)20 5868080 or send us an email [email protected]